At Lumenwise we are committed to providing service excellence to match the quality of our products.  All warranty periods begin on the product ship date, and all claims must be accompanied with a proof of purchase.

 

Lighting Fixtures

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• Ten (10) years on all Solid Brass and Aluminium fixture housing (excludes LED Lamps)

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Although Lumenwise uses the highest quality finish available, some fading or chalking may occur and is considered normal due to environmental factors. For coastal locations, some corrosion and/or deterioration is considered “normal wear” in this environment. Therefore, any finish claim due to coastal environment conditions is not applicable to our warranty.

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Lighting Fixtures

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• Ten (10) years on all Solid Brass and Aluminium fixture housing (excludes LED Lamps)

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Lighting Engines (Ledge Lights and Fixtures with Integrated LED Lamps)

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• Five (5) years on all Solid Brass and Aluminium Lighting Engines

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Transformers

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• Five (5) years on all Lunenwise Transformers, as long as the original consumer purchaser or commercial purchaser owns the transformer for the housing.

• One (1) year on WIFI modules

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This Warranty Does Not Cover the Following:

 

• Mishandling, abuse, cosmetic damage, or damage due to acts of God, misuse, negligence or modification to any part of the product.

• Damage due to failure to follow directions regarding the operation or installation of the product, and also does not cover connection to improper power-supply (more than 24 volts), lightning strike, hot-plugging (electrical overstress), other power surges, any other primary side (line voltage) problem, or attempted repair by anyone other than a facility authorized by Lumenwise to repair the product.

• Shipping for returns or repairs. Shipping and handling charges, both ways, are the responsibility of the sender.

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